Our Privacy Policy

Introduction

Grace Counseling (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. As a provider of counseling and medical-related services, we adhere to applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

 

This Privacy Policy explains how we collect, use, and protect information obtained through our website.

Information We Collect

a. Personal and Health Information

We may collect personal information that you voluntarily provide through forms, appointment requests, or communications, including:

  • Name
  • Email address
  • Phone number
  • Any information you choose to provide regarding services

 

Important: Any protected health information (PHI) you share with us is handled in accordance with HIPAA requirements and our Notice of Privacy Practices.

b. Non-Personal and Usage Data

We automatically collect certain non-identifying information when you visit our website, such as:

  • IP address (anonymized where applicable)
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring website

 

This data is used for analytics and website improvement.

c. Advertising and Marketing Data

We use third-party services, including:

  • Google Ads
  • Facebook Ads (Meta)
  • Display advertising networks

These platforms may use cookies, pixels, or similar technologies to collect non-personally identifiable information about your interactions with our website.

 

We do not collect or use personally identifiable information for advertising purposes, nor do we share protected health information with advertising platforms.

3. How We Use Information

We use collected information to:

 

  • Provide and manage services
  • Respond to inquiries and appointment requests
  • Improve website functionality and user experience
  • Analyze website traffic and performance
  • Conduct general marketing and advertising analysis (non-identifiable only)

4. HIPAA Compliance and Health Information

As a healthcare provider, we take confidentiality seriously.

  • Any protected health information (PHI) is handled in compliance with HIPAA.
  • PHI is never used for marketing or advertising purposes.
  • PHI is only used for treatment, payment, and healthcare operations as permitted by law.

 

For more details, please refer to our Notice of Privacy Practices (if applicable).

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance user experience
  • Analyze traffic via tools like Google Analytics
  • Support advertising performance measurement

You can control or disable cookies through your browser settings.

6. Third-Party Services

We may use third-party tools and services that collect non-personal data, including:

  • Google Analytics
  • Google Ads
  • Meta (Facebook) Ads

These third parties have their own privacy policies governing how they use data.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your information, including:

  • Secure hosting environments
  • Encryption where appropriate
  • Access controls for sensitive data

 

While we take reasonable measures to protect your information, no method of transmission over the internet is completely secure.

8. Your Rights and Choices

Depending on your location, you may have rights to:

  • Request access to your personal information
  • Request corrections or updates
  • Request deletion of certain data (subject to legal obligations)

 

To exercise these rights, contact us using the information below.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

 

Grace Counseling Indy

365 E. Main Street, Greenwood, Indiana  46143

317-560-6058

Office@gracecounselingindy.com